Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
- Hi guys does anyone know where sky go downloads are as they are being downloaded? Thanks for your help from David Heath If you mean how to play them back, that's done from the sky go desktop once you install it from the settings tabon the Sky Go website.
- Sky Go is Sky television’s online TV streaming service, which is bundled as part of a standard Sky satellite television subscription. It’s available to all existing Sky TV customers as a means to watch subscription content on mobile devices such as tablets and phones, as well as desktop and laptop computers.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
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When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
You may also want to read…
Sky Go and HDMI cables aren’t the easiest things to use together for various reasons. Here’s a workaround to make things a bit simpler for anyone wishing to watch Sky Go.
Sky Go is a great way to enjoy Sky channels on your TV, laptop, iPhone, iPad, Android tablet or phone.
Unfortunately, the service doesn’t allow you to use an HDMI cable directly, but there are ways to work around this issue.
Some Smart TVs also do not currently support the Sky Go app which means you might be stuck watching it on a smaller screen.
How to watch Sky Go on your phone
If you’re off on holiday or have a lot of travels planned and you’re a Sky subscriber, why not download the Sky Go app on your laptop or phone?
With this installed, you need to log in with your Sky ID and password. You should have set this up when you first joined Sky. With that done, you’re free to browse and enjoy Sky programming on your mobile device or laptop.
You can also download shows and movies to watch while you’re offline if you’re a Sky Go Extra customer, which is particularly useful when you’re heading abroad on holiday to avoid data charges.
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Why won’t my HDMI cable work with Sky Go?
Sky TV hasn’t cited in an official statement why an HDMI cable won’t work when trying to watch Sky Go on your TV.
The reason for HDMI and Sky Go being incompatible is most likely a way of protecting the Sky Go content. Sky may be concerned with what customers could do with the Sky Go content. For all they know, customers could be sharing content with other people who aren’t paying customers by recording shows.
We understand this can be frustrating when you pay for the service and then you can’t use it the way you want to. Many Sky Go customers wish to watch the service on a bigger screen and an HDMI cable enables just that.
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